Today I was pleasantly surprised to find my favorite bus captain, Chandra, in the driver's seat of bus no 70 on my way home.
I remember back in the day when I was working in Shenton Way, sometimes I would take the bus he's driving. He would greet passengers as they boarded and alighted. Every one. Most passengers would be taken aback and give a blank stare. I would to just smile at him.
But today, I had a chat with him, saying how I remembered taking him from a few years back. He then took off his driving glove to shake my hand. He also proudly showed me his collar pin, which is some prestigious award he got recently for the service he rendered. He deserved it.
Some of the regular passengers would exchange a few sentences with him, complaining about the weather and such.
Before I alighted, I went up to him and told him how much I enjoyed having him as a captain and told him to keep up the good work. Again, he took off his glove and shook my hand.
This is the kind of service which the service industry should try to emulate. But I think it's asking too much.
Good job Chandra. =)